Shipping

Last updated: September 2025

Thank you for shopping with Teroran. We are committed to delivering your orders efficiently and securely. Please read the shipping policy below for full details.

Processing Time

All orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will be handled the next working day.

During peak periods, processing may take longer. We will notify you if any unexpected delays occur.

Shipping Locations

We ship worldwide. If your country is not available at checkout, please contact our support team to request a custom shipping option.

Shipping Methods and Estimated Delivery

Region Method Estimated Delivery

United Kingdom Standard Shipping 2–5 business days

Europe Standard Shipping 5–10 business days

North America Standard Shipping 7–12 business days

Other Countries Standard Shipping 10–15 business days

All delivery times are estimates and may vary based on destination, customs clearance, or local carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on the destination and order weight. Occasionally, we may offer free shipping during promotions.

Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.

Customs, Duties, and Taxes

International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices.

Delivery Issues

We are not responsible for delays caused by:

Customs procedures
Incorrect or incomplete shipping addresses
Courier disruptions
Natural events or public holidays

Please double-check your address before placing your order. If your package is returned to us due to an address issue, you will be responsible for re-shipping fees.

Contact Information

For any questions about shipping or order tracking, please contact us:

Email:

admin@teroran.com

Phone: +33742406214

Address: 24 Rue Sainte-Colombe, Bordeaux, France